When will my order ship?
We generally ship within one to two business days after receiving an order. If your order is received after 11 AM (ET) it should ship the next business day. Exceptions to our normal shipping schedule may occur when extreme temperatures are expected and could be be detrimental to the quality of your bulbs or potted garden product.
It is very important that the shipping address entered at checkout be a physical street address, not a post office box, as we use UPS as our carrier. UPS will not deliver to a PO box. All bulb products are shipped from our main facility in New Hampshire, taking between one and seven business days for Ground service to arrive depending on your location. If you prefer to have your shipping expedited, we also offer 2nd Day Air or Next Day Air service, which you can select during the checkout process. Saturday & Sunday deliveries are not available at this time. Please note that choosing expedited shipping affects the shipping service, not order processing time. If your order is a gift and timeliness is important, please send us an email and we will try to accommodate you whenever possible.
Do you deliver to Alaska, Hawaii, APO addresses?
Unfortunately, we cannot deliver any orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, APO/FPO/DPO addresses, or outside the USA.
How will you ship my order?
Our shipments travel via UPS, which requires a street address for delivery. Please provide street addresses along with apartment or suite number whenever appropriate. We can not be responsible for delivery problems caused by inadequate or incorrect shipping information. Please confirm that you have typed in the correct address and ZIP code. We ask that, when possible, you please provide an address where a daytime recipient is available, particularly during cold weather months.
When will you start shipping…?
Fall Planting Bulbs: Generally, the first two weeks of Autumn. We take pre-orders for fall shipping beginning in the late spring.
Paperwhites: October 1*
Pre-rooted Bulb Gardens: Mid-November*
Bulb Garden of the Month: The first Monday or Tuesday of the month*
*Please note these dates are estimates and may vary from season-to-season. We recommend signing up for our email list to receive updates and product announcements.
What happens if my order arrives damaged?
We guarantee to ship products that are in prime condition. If your order is damaged or fails to meet your expectations, we will cheerfully replace or refund it. Please email our Customer Service Team, and include your order number number and the nature of the damage in your message, and we will respond as quickly as possible.
Do you guarantee your products?
Yes. Living Gardens offers superior potted bulb garden products, and we are experts at what we do. We have been a drop shipper for major catalog companies for almost 30 years, and our reputation in the industry is outstanding. There is an element of risk when shipping live goods of any type, and occasionally things will go wrong. We guarantee customer satisfaction and stand behind our merchandise, including replacing products when necessary. If you are still not completely satisfied, we will happily refund the purchase price of the product(s), less shipping. Please note that orders placed more than 120 days ago cannot be refunded. In this case, we will extend a credit for product of the same value.
While we cannot accept responsibility for losses caused by weather extremes, neglect or inappropriate growing zone (noted on every applicable product page), we DO guarantee that our planting bulbs and bulb gardens will perform and thrive as intended when properly cared for or your money will be gladly refunded.
Can I add a personal gift message to my order?
Yes. At checkout, after selecting your shipping method (Step 3), in Red type, you will see “Do you have any gift items in your order?” Make sure the box to Add Gift Options is checked, and type your message in the box below.
Can I cancel or make changes to my order?
This option is not available on our website at this time. However, you can contact us by email or phone (855) 417-3367, including your order number and the desired change. We will accommodate your changes whenever possible.
Will I receive an email confirmation of my order?
If you have provided your email address upon checkout, you should receive an email confirmation within 24 hours of making your purchase. If our website generated an order number (a 9-digit number beginning with 10000) you can be assured we did receive your order. Another email containing UPS tracking information will be sent when your order ships. Because these emails are automated, they sometimes get caught in spam filters so please add [email protected] to your safe senders list. If you have not received a confirmation email within 48 hours, feel free to contact us.
Which forms of payment do you accept / How is my payment processed?
We currently accept Visa, MasterCard and Discover. Your credit card will be charged at the time you complete checkout. We use a third party credit card processor, Authorize.net. We do not collect or store any credit card information.
How will the person receiving my gift know who it is from?
Our packing slip includes the giver’s name and address, as well as the email address provided. A personalized gift message may be added during the checkout process for no additional charge.
Will my gift recipient know how much I paid for it?
No pricing details are ever shown to the recipient. The packing list indicates the name of the product and the product SKU only.
Do the bulb gardens arrive in full bloom as pictured on the website?
How can I place my order?
If you will be placing an order to be shipped to 10 or more separate addresses, please fill out the contact form below to receive a special offer code to use at checkout.
When your shopping cart has been loaded and you’re ready to proceed to checkout, enter and apply the offer code and select the “Checkout with Multiple Addresses” option. You’ll be brought to a “Create Shipping Address” form, where you’ll enter and save the shipping information for each of your recipients. When complete, you’ll be able to assign a recipient to each product ordered.
Next, you’ll choose a shipping method for each delivery and enter your payment information.
Do you offer discounts for large quantities?
Yes, we do offer a quantity discount on large orders shipped to multiple addresses.
10% off orders shipping to 10 – 19 addresses
15% off orders shipping to 20 – 29 addresses
20% off orders shipping to 30 or more addresses
Note that this discount is valid on orders of potted gardens only, and does not include shipping cost.
If you are planning a large order to multiple addresses, use the form below to contact us for a special offer code to use at checkout!
Can you insert my business cards and/or promotional materials with shipments?
If you would like to have your own business cards or other materials included with your shipments, our team will work with you and do their best to accommodate your request.
Use the form below to contact us and provide some details about what you’d like to include.
How can I calculate shipping costs?
Shipping rates are based on actual costs and are calculated specifically for each gift by factoring in the weight and dimensions of the item, where it is being shipped to and the service level you select.
Because shipping rates are calculated based on the item you select, we do not have a standard shipping rate table available.
If you have any questions about shipping, please use the form below to contact us.